Cancellation & Refund Policy

1. Service Cancellation

You may cancel our services at any time by providing written notice to our support team. The cancellation will be effective from the date specified in your notice or the end of your current billing period, whichever is later.

2. Refund Eligibility

Refunds are provided under the following circumstances:

• If you cancel within 14 days of service initiation (cooling-off period)
• If we fail to deliver the agreed-upon services
• If there is a material breach of our service agreement

3. Non-Refundable Items

The following are not eligible for refunds:

• Custom development work that has already been completed
• Third-party services or licenses purchased on your behalf
• Training sessions that have already been conducted
• Consultation hours that have been utilized

4. Refund Process

To request a refund:

1. Contact our support team with your refund request
2. Provide your service details and reason for refund
3. We will review your request within 5 business days
4. If approved, refunds will be processed within 10 business days

5. Partial Refunds

In cases where partial services have been delivered, we may offer a partial refund based on the work completed and the value delivered. This will be determined on a case-by-case basis.

6. Subscription Services

For subscription-based services:

• Monthly subscriptions can be cancelled at any time
• Annual subscriptions may be eligible for a prorated refund
• No refunds for unused portions of the subscription period

7. Contact Information

For cancellation or refund requests, please contact us at:

Email: support@prakrut.com
Phone: +91-XXXXXXXXXX
Address: [Your Company Address]